Contact & FAQ

FAQ

If you have any questions about our company, our products or this website, please take a look at our FAQs.

If you cannot find the information you are looking for, please contact us using the contact details below. We look forward to hearing from you.

Contact Us

We strive to make our customer service accessible to all users, regardless of individual needs. You can contact us in the following ways:

Email
Send your message to hello@barebells.nl. We typically respond within 24 hours on weekdays.

Phone

Call us at: +31 8 4427738
Opening hours: Monday to Friday from 9:00 am to 5:00 pm (excluding public holidays), with a lunch break between 12:00 pm and 1:00 pm, during which we are not available. Closed on Saturdays and Sundays.

Accessible Customer Support

Our customer support is compatible with screen readers, and we are happy to provide information in accessible formats upon request. If you use assistive technologies and require assistance or information in an alternative format, please contact us by email or phone. Our contact details are provided above.

General Information

What is Barebells?

Barebells has been making functional snacks and drinks since 2016, offering a wide range of protein-rich alternatives to conventional snacks, breakfast and desserts - without ever compromising on flavour. Barebells was founded in Sweden and quickly gained a market-leading position there. Today, Barebells is available in around 40 countries worldwide.

Can I buy Barebells clothing or other merchandise items?

Unfortunately, we are not currently selling our Barebells clothing and merchandise. It is only made available to our ambassadors, athletes and team members.

I would like to become a Barebells retailer in the Netherlands - who should I speak to?

Please email info.nl@vitaminwell.com to let us know your interest and we will get back to you shortly.

I would like to give feedback - how can I get in touch with you?

We always love to hear your feedback! You can reach us at info.nl@vitaminwell.com

Product Information

Are your products sustainable?

Just as important as providing the Netherlands with great snacks is offsetting the carbon emissions caused by transport, and taking care of the communities we operate in and the people who are part of them. We work continuously to reduce our climate impact by closely monitoring everything from production, transport, storage, offices and business travel to the waste created by our packaging. Emissions we have not yet been able to reduce we offset via a zero-emission renewable-energy project in Hindustan, India. The project uses renewable natural resources, leading to sustainable economic and ecological development. The project is certified by the UN Clean Development Mechanism (CDM) and the independent Gold Standard.

Is palm oil used in Barebells products?

No, no Barebells product contains palm oil.

Why are proteins important?

Physical activity causes higher protein consumption through increased muscle activity. Very strenuous physical activity can cause tiny micro-injuries in the muscle that need to be “repaired”. Proteins support the body both in growth and in the maintenance of muscle mass - that is why it is important to consume enough protein when you are physically active.

Where is Barebells made?

Our different products are manufactured in different facilities within the EU.

What products are in the range?

Barebells offers protein-enriched snacks in five different categories: protein bars, vegan protein bars and milkshakes.

Do Barebells products contain added sugar?

Barebells products contain no added sugar.

Are Barebells products suitable as a snack between meals?

Barebells protein-rich products are the perfect snack for any occasion, as they deliver quick, tasty energy with no added sugar. They are especially suitable as a snack before, between or after training sessions, as they are enriched with protein.

Who are Barebells products suitable for?

Barebells' high-protein bars and shakes are the right snack for anyone who wants to treat themselves to something delicious.

How healthy are Barebells products?

Barebells products are high in protein and have no added sugar. Further information on energy or other nutrition facts can be found in the ingredient lists on the product pages in the shop or on the packaging of the relevant product.

Which Barebells products can I consume if I have a nut allergy?

All Barebells bars contain nuts or may contain traces of nuts. This is also indicated on every package. Barebells milkshakes do not contain nuts.

Where can I find information about allergens?

Information on allergens & nutrition facts can be found in the individual product descriptions in the shop.

Which Barebells products contain gluten?

Barebells bars may contain traces of gluten. Barebells Vegan Protein Bar Caramel Peanut contains wheat protein. Other Barebells products do not contain gluten.

Are Barebells products lactose free?

All Barebells milkshakes are lactose free. Other products may contain traces of lactose. If in doubt, please always check the allergens on the relevant packaging.

Are Barebells products vegan?

Barebells vegan protein bars are completely vegan. We use soy, pea, wheat and rice as protein sources. All other Barebells products are not vegan.

Are Barebells protein bars kosher?

No, Barebells protein bars are not kosher certified.

Which Barebells products are halal certified?

Which Barebells products are halal? With a few exceptions, Barebells protein bars are halal certified. Please note: Newly introduced flavours may still be in the certification process. Barebells milkshakes are all halal certified.

How long do Barebells products keep?

The shelf life of the products varies from product category to product category. The best before date is always printed on the outside of the packaging.

How should Barebells packaging be disposed of?

The correct way to dispose of our packaging is indicated on each product packaging. Click here to read more about our sustainability strategies.

What is polydextrose?

Polydextrose is a food filler made from glucose.

Order information

What are your terms of sale?

Please read our terms of sale before placing an order. You can find them here.

What payment options are available?

We accept the following payment methods: VISA, Mastercard, American Express, WERO, iDeal and PayPal. Your card will be charged once the order is received.

I am outside the Netherlands or Belgium - can I still order products from this site?

Purchases made via this site can only be delivered within the Netherlands and Belgium. If you are elsewhere and interested in buying our products, please visit our international homepage www.barebells.com and select your country for more information.

How do exchanges/returns work?

If you are not satisfied with your product, please contact us at customerservice.nl@vitaminwell.com. For more information about our return policy, click the following link terms of sale.

Website information

What are the terms of use for this website?

Here you will find all information about our terms of use: Privacy Policy and our General Terms of Sale.

How is my personal data processed?

For more information about how Barebells collects and uses your data when you visit our website, you can consult our privacy policy here.

How can I change my cookie settings?

Go to Cookie settings to manage your preferences. For more information about cookies, click here Privacy Policy.