Contact & FAQ

FAQ

If you have any questions about our company, our products or this website, please take a look at our FAQs.

If you cannot find the information you are looking for, please contact us using the contact details below. We look forward to hearing from you.

Contact Us

We strive to make our customer service accessible to all users, regardless of individual needs. You can contact us in the following ways:

Email
Send your message to hello@barebells.de. We typically respond within 24 hours on weekdays.

Phone

Call us at: +49 176 7600 87 89
Opening hours: Monday to Friday from 9:00 am to 5:00 pm (excluding public holidays), with a lunch break between 12:00 pm and 1:00 pm, during which we are not available. Closed on Saturdays and Sundays.

Accessible Customer Support

Our customer support is compatible with screen readers, and we are happy to provide information in accessible formats upon request. If you use assistive technologies and require assistance or information in an alternative format, please contact us by email or phone. Our contact details are provided above.

General Information

What is Barebells?

Barebells has been making functional snacks and drinks since 2016, offering a wide range of protein-rich alternatives to conventional snacks, breakfast and desserts - without ever compromising on flavour. Barebells was founded in Sweden and quickly gained a market-leading position there. Today, Barebells is available in around 40 countries worldwide.

Can I buy Barebells clothing or other merchandise items?

Unfortunately, we are not currently selling our Barebells clothing and merchandise. It is only made available to our ambassadors, athletes and team members.

I would like to become a Barebells retailer in Germany - who should I speak to?

Please express your interest by email at info@barebells.de or call us on +49 17676008789 during normal business hours.

I would like to give feedback - how can I get in touch with you?

We are always happy to receive your feedback! Please reach us at qm@barebells.de

Why can't I order Milkshakes or Food Shakes to Austria?

As of January 1, 2024, dairy products are also included in the German deposit return system, including our milkshakes and Food Shakes. The deposit return system does not allow products with a German deposit to be sold to customers abroad, so customers in Austria can no longer order milkshakes and Food Shakes.

Product Information

Are your products sustainable?

Just as important as supplying Germany with fantastic snacks is compensating for the CO2 emissions caused by transport and, beyond that, caring for the communities where we operate and the people who belong to them. We are constantly working to reduce our impact on the climate by keeping a close eye on everything from production, transport, storage, offices and business travel, to the waste created by our packaging. We offset the emissions that we have not yet been able to reduce through an emission-free renewable energy project in Hindustan, India. The project uses renewable natural resources, which leads to sustainable economic and environmental development. The project is certified by the UN Clean Development Mechanism (CDM) as well as the independent Gold Standard.

Is palm oil used in Barebells products?

No, no Barebells product contains palm oil.

Why are proteins important?

Physical activity causes higher protein consumption through increased muscle activity. Very strenuous physical activity can cause tiny micro-injuries in the muscle that need to be “repaired”. Proteins support the body both in growth and in the maintenance of muscle mass - that is why it is important to consume enough protein when you are physically active.

Where is Barebells made?

Our different products are manufactured in different facilities within the EU.

What products are in the range?

Barebells offers protein-enriched snacks in five different categories: protein bars, vegan protein bars and milkshakes.

Do Barebells products contain added sugar?

Barebells products contain no added sugar.

Are Barebells products suitable as a snack between meals?

Barebells protein-rich products are the perfect snack for any occasion, as they deliver quick, tasty energy with no added sugar. They are especially suitable as a snack before, between or after training sessions, as they are enriched with protein.

Who are Barebells products suitable for?

Barebells’ protein-rich bars, shakes and FOOD are the right snack for anyone who wants to treat themselves to something really good.

How healthy are Barebells products?

Barebells products are high in protein and have no added sugar. Further information on energy or other nutrition facts can be found in the ingredient lists on the product pages in the shop or on the packaging of the relevant product.

Which Barebells products can I consume if I have a nut allergy?

All Barebells bars contain nuts or may contain traces of nuts. This is also indicated on every package. Barebells milkshakes do not contain nuts.

Where can I find information about allergens?

Information on allergens & nutrition facts can be found in the individual product descriptions in the shop.

Which Barebells products contain gluten?

Barebells bars may contain traces of gluten. Barebells Vegan Protein Bar Caramel Peanut contains wheat protein. Other Barebells products do not contain gluten.

Are Barebells products lactose free?

All Barebells milkshakes are lactose free. Other products may contain traces of lactose. If in doubt, please always check the allergens on the relevant packaging.

Are Barebells products vegan?

Barebells vegan protein bars are completely vegan. We use soy, pea, wheat and rice as protein sources. All other Barebells products are not vegan.

Are Barebells protein bars kosher?

No, Barebells protein bars are not kosher certified.

Which Barebells products are halal certified?

Which Barebells products are halal? With a few exceptions, Barebells protein bars are halal certified. Please note: Newly introduced flavours may still be in the certification process. Barebells milkshakes are all halal certified.

How long do Barebells products keep?

The shelf life of the products varies from product category to product category. The best before date is always printed on the outside of the packaging.

How should Barebells packaging be disposed of?

The correct disposal of our packaging is indicated on every product package. Here you can learn more about our sustainability strategies.

How much protein is in Barebells Ice Cream?

The nutrition information for the different ice cream varieties is shown on the respective packaging. In general, our ice cream bars have a significantly higher proportion of protein than regular ice cream. In addition, our ice cream products contain no added sugar.

What is polydextrose?

Polydextrose is a food filler made from glucose. Polydextrose is included in Barebells ice cream as a source of fibre.

What are Barebells protein powders?

Barebells Whey Protein, Casein Protein, Clear Whey Protein and Vegan Protein are protein powders with no added sugar for those who want to increase their daily protein intake in a tasty and convenient way! The protein powders can be consumed as a shake mixed with water, or as puddings, in smoothies, pancakes or baked goods. They are conveniently packed in bags between 350-950 grams (14-27 servings) and can be stored at room temperature. All Barebells protein powders are (surprise!) high in protein, which contributes to the growth and maintenance of muscle mass.

Why should you use protein powder?

Protein powders are a convenient and efficient way to increase your daily protein intake. Protein contributes to the growth and maintenance of muscle mass. Protein powders are particularly suitable for people with high protein needs, such as athletes and other active people. Protein powders offer versatility in how they can be consumed, whether in shakes, smoothies or various other recipes.

What is Whey Protein?

Whey Protein is an easily soluble type of whey protein that can be mixed into a shake (with water or milk). It comes from whey protein and is known to be absorbed faster than, for example, Casein Protein.

What is Casein Protein?

Casein Protein, a type of whey protein, creates a rich and creamy texture when mixed. Casein can also easily be made into a protein pudding - simply mix with water! Due to its slower absorption rate compared to Whey Protein, casein is also known as a 'slow-release protein'. This makes Casein Protein an excellent choice for consumption before bedtime. Ultimately, however, your total daily protein intake is what counts!

What is Clear Whey Protein?

Clear Whey Protein is a type of whey protein isolate that has been filtered more heavily than other protein types to achieve its clear, water-like properties. When mixed with water, Clear Whey lacks the milky taste and texture found in traditional whey and casein proteins, and therefore resembles a lemonade more than a traditional protein shake. This additional filtration results in fewer traces of fats and carbohydrates, a higher protein concentration and faster absorption.

When should I consume Barebells protein powders?

Protein shakes are traditionally consumed in connection with training - who does not love a tasty post-workout shake? You can enjoy Barebells protein powders at any time of day as you like. Ultimately, your total daily protein intake is what counts.

Can I consume Barebells protein powders if I am lactose sensitive?

Whey proteins naturally contain lactose. However, lactase is added to Barebells Whey Protein, Casein Protein and Clear Whey Protein to support lactose digestion. In addition, Barebells Vegan Protein is completely dairy free.

I am allergic to nuts. Can I use Barebells protein powders?

Yes, none of the Barebells protein powders contains nuts or traces of nuts. However, some other products (including protein bars) in the Barebells range contain nuts, so please check the nutrition label of each product before consuming it.

Are Barebells protein powders suitable for vegetarians?

Yes, Barebells Whey Protein, Casein Protein and Clear Whey are lacto-vegetarian, just like Barebells milkshakes. Barebells Vegan Protein is completely plant based - and so are the vegan Barebells protein bars Caramel Peanut, Salty Peanut, Hazelnut Nougat & Chocolate Dough.

Are Barebells protein powders halal?

Our protein powders are currently not halal certified.

What type of plant-based protein is used in Barebells Vegan Protein Powder?

Barebells Vegan Protein Powder is made from pea protein isolate, which gives it a great taste and a slightly richer texture than regular protein shakes. It also contains all essential amino acids, making it a complete protein.

Are Barebells protein powders gluten free?

Barebells Whey Protein, Casein Protein, Clear Whey Protein and Vegan Protein are all gluten free. Barebells milkshakes and drink meals are also gluten free. However, Barebells protein bars may contain gluten or traces of gluten - please check each product label for specific allergens before consuming it.

Which sweeteners are used in Barebells protein powders?

Barebells protein powders contain no added sugar and are sweetened with the artificial sweeteners sucralose and acesulfame K.

Where can I buy Barebells protein powders?

We initially launched our protein powders in Germany, where they are available exclusively in the online shop from Jul 4, 2024.

What are protein baking mixes and how do they differ from regular baking mixes?

Protein baking mixes contain a higher protein content than conventional baking mixes. They are specially developed to support muscle building and maintenance and are often formulated with no added sugar.

How much protein do protein baking mixes contain?

This varies depending on the product, but many contain between 27-30 g protein per 100 g baking mix - ideal for a high in protein diet.

How do I prepare protein pancakes or protein brownies?

Preparation is simple: Protein Pancakes: mix 120 g baking mix with 130 ml water or milk, cook in a frying pan until golden brown and enjoy. Protein Brownies: mix the baking mix with milk and oil, pour into a baking tin and bake in the oven. Your moist brownies are ready, or bake them quickly and easily in the microwave.

Can I use protein baking mixes for other recipes?

Yes! You can use them for waffles, muffins, protein cookies or even as a base for protein-rich cakes.

Do protein baking mixes contain sugar?

Most contain no added sugar, only naturally occurring sugars.

Can I combine protein baking mixes with other ingredients?

Definitely! Popular toppings and mix-ins are fresh berries, nut butter, Greek yoghurt, dark chocolate or honey.

Are protein baking mixes suitable for vegetarians or vegans?

Our mixes contain whey protein, so they are not vegan, but vegetarian.

What is the best way to store protein baking mixes?

Store them in a cool, dry place, preferably in an airtight container, to preserve freshness and quality.

Order information

What are your terms of sale?

Before placing an order, please read our terms of sale. You can find them here.

What payment options are available?

We accept the following payment methods: VISA, Mastercard, Giropay, and PayPal. Your card will be charged as soon as the order has been received.

I am outside Germany or Austria - can I still order products from this site?

Purchases made through this site can only be delivered within Germany and Austria. If you are located elsewhere and are interested in purchasing our products, please visit our international homepage www.barebells.com and select your country to get more information.

How do exchanges/returns work?

If you are not satisfied with your product, please contact us at hello@barebells.de. For more information about our return policy, please click the following link terms of sale.

Website information

What are the terms of use for this website?

Here you can find all information about our terms of use: Privacy Policy and our General Terms and Conditions of Sale.

How is my personal data processed?

For more information about Barebells collect and the use of your data when you visit our website, please visit our privacy policy here.

How can I change my cookie settings?

Please go to Cookie Settings to manage your preferences. To learn more about cookies, click here Privacy Policy.